![]() As early as 2014, the company started using the tool, which was part of a program called VTOS, short for “violation of terms of service.” Greyball had been approved by Uber’s legal team but, in 2017, the United States Department of Justice launched an inquiry into the legality of it based on Isaac’s reporting.Īt the time of Isaac’s story, Uber claimed the tool “denies ride requests to users who are violating our terms of service - whether that’s people aiming to physically harm drivers, competitors looking to disrupt our operations, or opponents who collude with officials on secret ‘stings’ meant to entrap drivers.” Less than one week later, Uber said it would review how the technology was being used, but would “expressly prohibit its use to target action by local regulators going forward.” Did venture capitalist Bill Gurley make an enemy of Travis Kalanick after implying Uber was a “dead unicorn”? He says the “paranoid tool” used data collected from the Uber app to evade authorities in cities like Boston, Paris, and Las Vegas, as well as countries like China, Australia, and South Korea. In 2017, Isaac broke the story of Greyball for The New York Times. ![]()
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